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Build Your Own Agentic AI or Buy It From the Platform?

The promise of building your own agentic AI layer using open-source tools is compelling, but often a trap for enterprise IT. The real choice is leveraging native AI from platform vendors (ServiceNow, Salesforce) for superior governance and context, or building custom to avoid vendor lock-in for proprietary, complex workflows. The ultimate decision hinges on your scale, use case specificity, and organizational capacity to ship and govern.

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